faq

Frequently Asked Questions

Enrollment & Account Info

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Do I need to make a new account in EZChildTrack?

EZChildTrack is AYS' new registration software for the 2026-2027 school year.

To register for the 2026-2027 school year everyone must make a new account. You will be able to use your new account to enroll in future school year and break programs.

What happens if a site is full?

AYS reserves the right to cancel any program if minimum enrollment is not reached.

Once a site reaches capacity, enrollment is closed. Your school will be notified should enrollment be reopened.

Is there an enrollment fee?

Yes. There is a non-refundable enrollment fee of $40 per family due with your before and/or after school enrollment. This is a one-time annual fee per family that covers any break camps that you enroll for during the school year (Fall, Winter, Spring, No School Days). There is a separate fee of $40 per family for our summer camps, which applies to all families.

What information do I need to provide with my enrollment?

Before beginning your child's registration, please ensure all required documents are completed and ready for upload.  If your child has a plan of care form, click the "Plan of Care Forms" link to complete and upload the forms during the registration process. You will also need to upload your child's immunization records. If your child has an IEP or 504 plan, please have those documents available for upload as well.  

AYS uses a sliding fee scale to help make services affordable. If you believe your household is eligible, please upload the first page of your most recent tax return for verification.

How can I update my child’s schedule or withdraw from a program?

To change enrollment, please send an email using the Contact Us link on the Parent Portal Home page. All schedule changes must be submitted 10 business days prior to start date of change.

Can I change my contract from full-time to part-time?

Yes. To change enrollment, please send an email using the Contact Us link on the Parent Portal Home page. All schedule changes must be submitted 10 business days prior to start date of change.

How do I update the my authorized pickup contact information?

Log into your parent portal.

To add a contact, click the Add Contact button on the "My Account" page.

Steps to follow:

  1. Enter the first and last names of the contact.
  1. Select the contact's relationship to each child from the respective dropdown.
  1. Specify whether the contact lives with the child, is an emergency contact, and an authorized-to-pickup adult. If the person is an emergency contact, they are automatically assigned as an authorized pickup contact.
  1. Enter the contact and other information.
  1. Click Save.

To manage a contact's info, use the following two options on the 'My Account' page:

  • Edit a contact's info
  • Delete/remove a contact

If you have questions or need help, feel free to contact us at registrar@ayskids.org or Parent Hotline at  1-844-865-3278.

How do I access my tax statements?

Log into your parent portal.

To print statements, click on the View Statement button in the 'Payments & Statements' section of the Parent Portal Home.

From the 'Statements' page, the parent can:

  • Print invoices after selecting the desired service period
  • Print transaction reports for a specific period
  • Print payment history for a specified period
  • Print receipts
  • Print tax statements for the financial year

Payments & Financial Assistance

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What payment methods does AYS accept, and how can I view my balance?

Payments are accepted online via credit card or bank account. You can log in to your account to view your balance or make a payment. We are unable to take payments at the program site. In special circumstances, we may accept money orders at our administrative office; however, arrangements for this must be made in advance. Please contact us at registrar@ayskids.org for more information.

How does invoicing work?

Payment is due prior to service. Parents are invoiced on Thursdays for the following week’s services. Payment must be received before care is provided. Late or unpaid balances may result in a pause of services until the account is brought current.

Does AYS accept CCDF vouchers?

Yes. AYS accepts CCDF vouchers and recommends that families who meet the guidelines for CCDF vouchers, apply. Click here for information on the voucher application process.

Program Operations

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Where can I find a list of AYS's program sites, contact information, and operating hours?

You can find a full list of AYS program locations, including site-specific contact information and operating hours, on our Locations page. Simply click the dropdown for a specific school to view all the details for that site.

What happens on weather-related school closures or delays?

Please review our Closings & Delays policy here.

What should I do if my child is going to be absent from the program?​

Notify your site’s Youth Development Leader as soon as possible if your child will not be attending on a scheduled day.

Safety Operations

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What qualifications and training do AYS staff members have?​

All AYS staff members pass through an extensive screening process, including a comprehensive criminal history check, checks against the national sex offender list, a drug screen, and a negative TB test. In addition, staff participate in New Employee Orientation, receive Child Abuse Prevention training, Safety and Risk Management training, CPR/First Aid, and other ongoing trainings in crucial areas to ensure that they are qualified to work with children.

What is the staff-to-child ratio in AYS programs?​

Children will be actively supervised by qualified AYS staff at all times in accordance with the following Child/Staff Ratio Chart and other accreditation-based ratios as applicable but not greater than the numbers listed below:

What happens in the event of an emergency during AYS program hours?

AYS is committed to providing a safe environment for children, and all staff receive comprehensive training to handle any situation that arises. AYS works cooperatively with the schools to ensure that AYS staff members have and follow the school’s approved evacuation methods in the event of fire, severe weather emergency, or other threats. AYS conducts regular drills to ensure all children are prepared for such emergencies. If/when these types of instances occur, AYS will maintain timely and thorough communication with families until the situation has concluded.